We swore off going back, but about a month ago, going out to dinner on the westside, our restaurant was closed, so reluctanhtly went back. Food was good (huge servings), nice facitilties, staff seems pressured. Baltazar was nowhere to be seen. Maybe the guy is a little bit of a loose cannon, for whatever reason. I won’t go back

After receiving a gift certificate for my 40th b-day my wife and I decided to give this place a second chance just a few weeks ago…big mistake! The service was not only slow and full of excuses and attitude, but Baltazar (aka: the Lizard King) himself refused to comp one of my drinks (the drink I ordered just because my food was taking so long) to try to make up for the lousy service.

I don’t know how this place is going to stay in business…..maybe it’s for the better.

Anonymous

I am writing to tell you about something that recently happened to me which
was very disturbing and unpleasant. I recently dined out at Baltazar’s
Restaurant with my friends the *** and the ***. We had a sitter
for S and J, and brought K because he was only a few months old
and slept most of the time. Three different staff people there were very
unpleasant to us because we brought the baby and treated us very rudely
despite the fact that he slep the entire time and never made a peep.
Baltazar himself made it a point to come over to our table to tell T and I
(and I quote-) that "they do not specialize in children" so we had to put
him on the floor since there was no highchair to set his car seat into.

A few weeks ago, I was encouraged to write the restaurant a letter because
of how rude they had been to us so I finally got around to it this week.
After asking for approval from the MOMS Club of Bend board members to use
letterhead, I wrote to Baltazar describing our experience and asked him to
consider purchasing one highchair to accommodate parents with a small child
who may dine at the restaurant.

Baltazar called me today and made it very clear that he does not want any
children in his restaurant. In fact, his exact words were, "We are not
going to buy even one highchair because we don’t want them (kids) here."
When I suggested to him that Bend was a family friendly community and that
by treating patrons disrespectfully for accidentally bringing a child into
the restaurant is actually not good for his business and he was shutting out

a corner of the market, he asked me if I was threatening him, told me he
would sue me and then concluded the conversation with a "GO TO HELL YOU
FUCKING BITCH."

I was completely stunned and shocked by having been treated this way- but
after being harassed in the restaurant for having a sleeping 8 week old with
us, I guess I should not be surprised.

There are many other establishments in this community that would never treat
their patrons in this manner- and I hope you will consider joining me in
finding alternative dining options where people are treated with dignity and
respect, whether or not their children are with them.

As I told Baltazar, I completely support restaurants approaching customers
who have unruly children, or whose children are disrupting the dining
experiences of the other patrons and politely asking them to get the
situation under control or leave- but blatant rudeness such as his
demonstrates poor business etiquette. If Baltazar’s policy is
anti-children in their restaurant, they should post a sign at the door
stating, "No infants or children allowed." It would save an unknowing
parent such as me the harassment of being indirectly told multiple times
while dining there that my child was unwelcome.

Please share this message with others you know. As for Tom and I, we will
never again dine there again and hope you’ll join us in demonstrating that
behavior such as that will not be rewarded with our continued patronage.

Thanks,

Concerned parents